CHARMING INTERNATIONAL LTD – TERMS AND CONDITIONS
Welcome to Diamonds & Co. London! We are an e-commerce business that sells jewellery products.
- Introduction
- Use of the Site
- You accept these Terms by placing an order via the Site.
- You must not use the Site and/or place an order for Products through the Site unless you are at least 16 years old.
- When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
- anything that would constitute a breach of an individual’s privacy or any other legal rights;
- using the Site to defame, harass, threaten, menace or offend any person;
- using the Site for unlawful purposes;
- interfering with any user of the Site;
- tampering with or modifying the Site (including by transmitting viruses and using trojan horses);
- using the Site to send unsolicited electronic messages;
- using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
- facilitating or assisting a third party to do any of the above acts.
All personal data that you give to us will be treated in accordance with our privacy policy. You can find our privacy policy at Privacy Policy. You can find our privacy policy at https://diamondsandco.com/privacy-policy
- Accounts
You may purchase the Products from us without an account, or you may choose to create an account with us. You may also register for an account using your social media network account (Social Media Account). If you sign in to your account using your Social Media Account, you authorise us to access certain information on your Social Media Account including but not limited to your current profile photo and other basic information.
- You must ensure that any personal data you give to us when creating an account is accurate and up-to-date.
- It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.
- Orders
- You may order Products from us as set out on the Site. If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including applicable charges and taxes).
- It is your responsibility to check the order details, including selected Products, delivery details and pricing, before you submit your order through the Site. Once you submit an order successfully on the Site, a binding agreement is formed for the supply of Products to you in accordance with these Terms.
- When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email. This email will include a picture of the Product that has been ordered, the description, price and any other relevant information that you see on the checkout page. We will send you at least three emails throughout the order process, including:
- an initial email confirming that we have received your order;
- a second email when your order has been processed; and
- a third email when we ship your order.
- All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.
- We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if the Products ordered were subject to an error on our Site (for example they were out of stock or in relation to a description, price or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or to place your order on backorder. If you choose to place your order on backorder, we will contact you to arrange delivery once the Products are available.
- Price and payments
You must pay us the purchase price of each Product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. Prices are displayed in either pounds sterling or euros, depending on the jurisdiction you are located in. All prices are inclusive of value added tax (or any equivalent tax) (VAT), (where applicable).
- You must pay the Price upfront using one of the methods set out on the Site.
- You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
- The payment methods we offer are set out on the Site. We may offer payment through a third-party provider, such as PayPal, Klarna, Novuna, Google Pay or Apple Pay. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
- Where you order the Products for delivery outside of the UK, you may need to pay custom charges or taxes in addition to the Price.
- We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be set out on the Site. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
- Supply of the Products
- Delivery, title and risk
- We will deliver the Products to the delivery address you provide when making your order. Some third-party payment providers may require your delivery address to match your billing address. We currently deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area, please contact us to discuss delivery options.
- We normally dispatch Products within 72 hours of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
If you need to change the delivery day or delivery address, please notify us immediately by emailing us at [email protected] where we may be able to change your delivery day. We do not provide any guarantee that you can amend your delivery address once an order is placed.
- We deliver the products using a range of delivery methods all of which require a signature.
- Title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products.
- Risk in the Products will pass to you when the Products have come into your physical possession, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the Products will pass to you on delivery to the carrier.
- Change of mind returns
- We offer refunds of Products for change of mind in accordance with this clause 8.
- You have 30 days after the day you (or someone you nominate) receive the Products, to change your mind and cancel these Terms. Where the Products are split into several deliveries over different days, you have until 14 days after the day you receive (or someone you nominate receives) the last delivery, to change your mind.
When you don't have the right to change your mind: You do not have a right to change your mind in respect of:
- Products you have damaged, or that are no longer in their original condition (including where you have cut tags off); and
- Products that are made to your specifications or are clearly personalised. For example, personalised engraved items.
Tell us you want to cancel these Terms: If you want to cancel or terminate these Terms and request a change of mind return, you should email us using the contact details at the start of these Terms and then follow the procedure on our returns portal (Request a Return).
- Returning Products to us
Returning Products after you cancel these Terms: If you cancel these Terms for any reason after the Products have been dispatched to you, you must return them to us. If you are exercising your right to change your mind under clause 8, you must send the Products back to us within 14 days of telling us you wish to cancel these Terms.
Costs of return: We will cover the cost of any returns made to us within the 30-day time frame for goods supplied within the United Kingdom (including Northern Ireland).
Deductions from refunds if you are exercising your right to change your mind: We will only issue a refund once the returned item has been inspected, and we are happy that it is in its original unworn condition. If an item is certificated and the certificate is not returned or is returned damaged, we will retain £250 of the refund to cover costs of a new certificate.
When your refund will be made: We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind under clause 8, your refund will be made within 14 days from the day on which we receive the relevant Products back from you.
- Limitations on and exclusions to our liability
- The restrictions on liability in this clause 10 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
- Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; and
- defective products under the Consumer Protection Act 1987.
- Subject to clause 10(b) (liability which cannot legally be limited), but despite anything to the contrary, to the maximum extent permitted by law:
- we only supply the Products for domestic and private use to consumers. Where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity;
- if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms;
- a party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms, by the other party; and
- and without limiting your right to cancel these Terms under clause 8, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
- Intellectual property
- All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
- We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
- You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.
- You must not, without our prior written consent:
- copy (in whole or in part) any of Our Intellectual Property;
- reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
- breach any intellectual property rights connected with the Site or the products..
- Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
- you do not assert that you are the owner of Our Intellectual Property;
- unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us;
- you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and
- you comply with all other terms of these Terms.
- General
Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
Product Warranty: We may offer a product warranty for some Products, as set out at Attachment 1. Please view the product warranty document for the terms of the warranty, and information on how to make a claim under the product warranty.
Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked from the Site, such third party provides the products to you, not us.
This website (Site) is operated by Charming International Ltd, a company registered in England and Wales, with company registration number 15848323 trading as Diamonds & Co. London (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products (Products) through the Site.
- Last update:
- 6th May 2025
ATTACHMENT 1 – PRODUCTS WARRANTY
In this Warranty:
We provide this Warranty to you in addition to any rights or remedies you have under the Consumer Rights Act 2015 and/or any other applicable consumer law (Consumer Law Rights). This Warranty does not replace or limit any remedy you have pursuant to your Consumer Law Rights, which you may exercise free of charge. You can get more information about your Consumer Law Rights at Citizen’s Advice.
- Your Consumer Law Rights may extend beyond the Warranty Period.
Subject to the terms of this Warranty, if during the first 12 months from the date of purchase of the Products from us (Warranty Period), the Products prove defective by reason of improper workmanship or materials, we will repair or replace the Products or issue a full or partial refund to you with respect to any amount paid for the defective part (or all) of Products.
- If any materials, parts or features required to facilitate any repair or replacement pursuant to clause 1.3 are unavailable or no longer in production, or your design of Products is no longer available or in production, we will use our best endeavours to use appropriate equivalent materials, parts, designs or model. We recommend you have adequate insurance for your jewellery to protect yourself against unexpected incidents.
- 2. Making a valid warranty claim
2.1.
To claim the benefit of this Warranty, you must:- notify us by email as soon as you become aware that the Product is defective, and in any event, within 14 days of when you become aware that the Product is defective, with evidence of proof of purchase of the Product is from us and a description and photographs of the claimed defect;
- if we ask you to, you must return to us the Product together with all packaging, accessories and documentation to the contact details set out below; and
- provide any other information reasonably required by us to assess your claim.
2.2.
Where you return the Product as part of a Warranty claim, you will need to cover any associated delivery costs of you returning the Product to us. Where we find the defect in the Product is covered by this Warranty, we will refund the associated delivery costs of you returning the Product to us. We recommend using a trusted and tracked delivery method to return the Product to us.2.3.
Where we accept your claim under this Warranty, clause 1.1 will apply.- 3. When this warranty applies and when it does not
3.1.
This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any:- act or omission, accident, or negligence by you or any third party not engaged by us, including any third party jewellery repairer;
- any damage caused by you or a third party, including but not limited to dropping, crushing, gripping, or exposing the jewellery to harsh chemicals or salt water;
- failure on your part to follow any instructions or guidelines (including any manual) provided by us in relation to the Product or properly maintain the Product in accordance with any of our instructions or guidelines (including any manual);
- use of the Product otherwise than for any application or use specified by us, including wearing jewellery during sports or high impact activities, household chores, gardening and manual labour;
- continued use of the Product (where such use is not reasonable) after any defect in the Product becomes apparent or would have become apparent to a reasonably prudent person;
- failure by you to notify us of any defect in the Product within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect;
- reasonable wear and tear, including natural tarnishing of metals, scratches, knocks causing small dents or imperfections in metal, dulling of gemstones, or loosening of settings over time with regular use;
- act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our reasonable control);
- resizing, repair, alteration, or modification of the jewellery by you or any person other than our authorised jewellers; or
- exposure to extreme temperatures, humidity, or other environmental conditions that may damage the Product.
We will resize our rings within 2 sizes either way for qualifying styles. We will repair jewellery subject to clause 3. We offer a chargeable engraving service, where the Products are unable to be returned, except where there is a manufacturing fault. We do not recommend other alterations or modifications to the Products.
- 4. General
4.1.
Terms and Conditions prevails: This Warranty is subject to our Terms and Conditions, available at https://diamondsandco.com/terms-and-conditions, and in the event of any inconsistency or ambiguity between this Warranty and our Terms and Conditions, our Terms and Conditions will prevail.
4.2.
Enforceability: This Warranty is only valid and enforceable in the United Kingdom to the owner of the Product.
4.3.
Governing Law: This Warranty is governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
4.4.
Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of this Warranty, nothing in this Warranty confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
4.5.
No Assignment or transfer: This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party.
4.6.
Severance: If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Warranty.
Contact us for further details:
ATTACHMENT 2 – MODEL CANCELLATION FORM
To CHARMING INTERNATIONAL LTD, 32-34 GREVILLE STREET, LONDON, EC1N 8TB.
Tel: 02073779746
Email: [email protected]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*], Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.
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Credit subject to status and affordability. Terms & Conditions Apply. Charming International Limited trading as Diamonds & Co is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.