General FAQs
How do I access my Diamonds & Co. account?
If you would like to access your account, you must first register using an email or username and password of your choosing. Once you have created your account, you can log in through our portal on the top right-hand corner of your screen.
How do I leave a review from my Diamonds & Co. purchase?
We value your feedback at Diamonds & Co. If you would like to leave a review, you can do so on Trustpilot.
How do I unsubscribe from Diamonds & Co. emails?
If you no longer wish to receive our emails, simply click the “Unsubscribe” link located at the bottom of any email from Diamonds & Co. You will then be guided through a quick process to update your preferences.
How can I contact you?
If you would like to get in contact with us here at Diamonds & Co., you can reach out to our customer service team via email or telephone.
Email: [email protected]
Telephone: 02073779746
Can I speak to a Diamonds & Co. representative on the phone?
Yes, our customer care representatives are available by phone on Mondays to Thursdays from 9 a.m. to 4 p.m., and on Fridays from 9 a.m. to 2 p.m.
What are your response times?
Our customer service team strives to respond to all email inquiries within 72 hours. We handle each request with the utmost attention to detail to ensure you receive the service you deserve.
When is your customer service team available?
Our customer service team is available by phone on Mondays through Thursdays from 9 a.m. to 4 p.m. and Fridays from 9 a.m. to 2 p.m.
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Credit subject to status and affordability. Terms & Conditions Apply. Charming International Limited trading as Diamonds & Co is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.