Jewellery FAQs
How long does it take to make a piece of jewellery?
This will depend on the precise piece of jewellery, but typically, a special or made-to-order piece should take about six weeks to make.
What is the difference between 9-karat and 18-karat gold??
The difference is the amount of pure gold in the alloy. 9-karat gold contains 37.5% pure gold, with the remainder consisting of metal alloys, commonly silver and copper. 18-karat gold contains 75% pure gold and 25% metal alloys. Therefore, 18-karat gold is a purer alloy of gold.
Can I purchase just a Diamonds & Co setting?
Unfortunately, not. At Diamonds & Co., we specialise exclusively in selling finished jewellery.
Can I purchase a loose Diamonds & Co diamond?
Unfortunately, not. At Diamonds & Co., we specialise exclusively in selling finished jewellery.
Can I purchase a single Diamonds & Co earring?
Earrings sold singularly are clearly marked, and you may purchase as many as you would like, depending on stock availability. Pairs of earrings are specially matched; therefore, we cannot split them for a single purchase. We always recommend insuring your jewellery against accidental loss or damage, so you are covered should you require a replacement pair.
How quickly will I receive in-stock jewellery?
From Monday to Thursday, we aim to dispatch in-stock orders the same day, so you should receive your order the following day. Orders received Friday through Sunday will be dispatched the following working day.
What is the warranty policy on my jewellery?
Your Diamonds & Co. jewellery comes with a 12-month warranty that covers manufacturing faults. The warranty is only available to the owner of a piece of jewellery sold by Diamonds & Co. Any alterations other than those carried out by us at Diamonds & Co. will void our manufacturer's warranty. Our warranty does not cover wear and tear from normal day-to-day activities, and we always recommend insuring your jewellery against such eventualities.
Do you offer an engraving service?
We are currently setting up our engraving service. If you would like to order an eligible item to be engraved while we are still in this process, please contact our customer service team, who will be happy to assist you. Please keep in mind that engraved items cannot be returned or refunded.
How much does the engraving service cost?
The cost of our engraving service is £50 per item. Whilst we are in the process of integrating this into our website, our customer service team will send you a separate secure payment link to complete the transaction. Once this payment has been made, we will process the order for engraving.
Are all items eligible for engraving?
No, not all our products are suitable for engraving. Once the service is live on our website, eligible items will be clearly marked on the product page. In the meantime, please contact our customer service team, and they can let you know whether or not your chosen product can be engraved.
Can I return an engraved item?
Unfortunately, no. As each engraved piece is personalised to your specification, it is non-returnable and non-refundable.
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Credit subject to status and affordability. Terms & Conditions Apply. Charming International Limited trading as Diamonds & Co is not a lender. Credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC.