Frequently Asked Questions

We offer free shipping on all domestic shipments and to the Republic of Ireland.

From Monday to Thursday, we aim to dispatch in-stock orders received before 1 p.m. on the same day, so you should receive your order the following day. Orders received Friday through Sunday will be dispatched the following working day.

From Monday to Thursday, we aim to dispatch in-stock orders received before 1 p.m. on the same day, so you should receive your order the following day. Orders received Friday through Sunday will be dispatched the following working day.

Currently, we only ship to the UK and the Republic of Ireland.

Orders shipped to the Republic of Ireland are sent via DHL's next-day delivery service, and we aim to dispatch them within 48 hours of receipt. Once the courier has picked up your order, we will provide you with a tracking number that will allow you to check directly with DHL when your purchase will be delivered.

If you need to make amendments, please get in touch with our customer service team. If your order has not yet been dispatched, we should be able to help with any address changes. Once your order has been processed, it is not possible to change the shipping or billing address.

Unfortunately, not, as all shipments must be signed for.

Yes. When your made-to-order item is ready for dispatch, we will contact you to arrange a suitable delivery date.

At Diamonds & Co., we use Royal Mail Special Delivery for domestic shipments and DHL for those to the Republic of Ireland.

Yes, all packages are insured for secure shipping. Your item is covered from when it leaves our premises until it is signed for at your chosen shipping address. After this time, the item becomes your responsibility.

All items sold within the UK are charged inclusive of VAT. You will be liable for any additional duties and taxes on international shipments. This also applies to any charges incurred when making returns.

Yes, all shipments must be signed for, so please provide a shipping address where you or someone else will be available to sign for your purchase.

All items require a signature upon delivery. With Royal Mail Special Delivery, it may be possible to arrange for your item to be redelivered, or you can collect the parcel from the designated sorting office. Usually, Royal Mail will also attempt a second delivery the following working day. If your order is being shipped with DHL, they will notify you via email or text message, using the contact details you provide to us. You can then access their delivery hub directly to make specific arrangements. We suggest you provide a shipping address where you will most likely be available to sign for your parcel. This may be your office at work, rather than your home address.

Please note that if you purchase your item with a payment plan through Novuna, you can only have it delivered to your home address, as the shipping and billing addresses must be identical.

When your item is dispatched, you will receive an email with its tracking details. If you are unable to track your package or if it has taken longer than expected to arrive, please contact our customer care team, and we will investigate it for you.

At Diamonds & Co., we take the utmost care to ensure your jewellery reaches you in perfect condition. In the rare event that your piece arrives damaged, please get in touch with our customer service team as soon as possible, and we will assist you promptly.

Unfortunately, once an order has been placed, it is not possible to alter the shipping address.