Frequently Asked Questions

From Monday to Thursday, we aim to dispatch in-stock orders received before 1 p.m. on the same day, so you should receive your order the following day. Orders received Friday through Sunday will be dispatched the following working day.

Unfortunately, it is not possible to reserve an item. Adding an item to your basket does not guarantee its purchase until you complete the checkout process.

From Monday through Thursday, we aim to dispatch orders of in-stock items the same day, and you should receive them the following day. Orders of in-stock items received from Friday to Sunday are usually dispatched the following working day. International shipments can take longer depending on where they are being shipped, but DHL aims to deliver by the end of the following working day.

Once an order has been placed, there is an initial window of two hours in which you may cancel it online. Thereafter, you can contact customer service, and if your item has not been dispatched, it may be possible to amend or cancel the purchase. Remember, you have 30 days in which you can return the item to us. Special or made-to-order items cannot be cancelled or amended once the production process has begun.

If you need to make amendments, please get in touch with our customer service team. If your order has not yet been dispatched, we should be able to help with any address changes. Once your order has been processed, it is not possible to change the shipping or billing address.

We operate as an online business only, so collection is not possible.

Our certificated diamond jewellery is clearly stated. If the diamond(s) in your item are certificated, you will receive the original copy of the IGI or GIA certificate when you receive the product. In addition, each item is accompanied by a comprehensive invoice detailing its specifications.

All our jewellery is packaged in a beautiful Diamonds & Co. gift box and supplied with a matching gift bag.

Yes, you may. Please write your personalised message in the message box before checkout. You will not be able to add a gift note after checkout.

Yes, it would be our absolute pleasure! We will happily help you gift any of our jewellery as a surprise. Our outside packaging is discreet, simple, and does not feature our company name. With engagement and other rings, we can assist with establishing the required ring size and can usually ship the ring to an address of your choice. Just remember to enter the correct shipping details prior to check-out.

We are currently setting up our engraving service. If you would like to order an eligible item to be engraved while we are still in this process, please contact our customer service team, who will be happy to assist you. Please keep in mind that engraved items cannot be returned or refunded.

The cost of our engraving service is £50 per item. Whilst we are in the process of integrating this into our website, our customer service team will send you a separate secure payment link to complete the transaction. Once this payment has been made, we will process the order for engraving.

No, not all our products are suitable for engraving. Once the service is live on our website, eligible items will be clearly marked on the product page. In the meantime, please contact our customer service team, and they can let you know whether or not your chosen product can be engraved.

Unfortunately, no. As each engraved piece is personalised to your specification, it is non-returnable and non-refundable.

We accept all major credit and debit cards. You can also make payments via Apple Pay, Google Pay, Stripe, Klarna, PayPal or Novuna.

Yes. At Diamonds & Co., you can use PayPal or Novuna to pay in instalments.

Our prices are available in GBP (£) and EUR (€).

Yes. Our customer service team is available Monday through Thursday between 10 a.m. and 4 p.m., and Fridays from 10 a.m. until 1 p.m.

Unfortunately, not. At Diamonds & Co., we specialise exclusively in selling finished jewellery.

Unfortunately, not. At Diamonds & Co., we specialise exclusively in selling finished jewellery.

Earrings sold singularly are clearly marked, and you may purchase as many as you would like, depending on stock availability. Pairs of earrings are specially matched; therefore, we cannot split them for a single purchase. We always recommend insuring your jewellery against accidental loss or damage, so you are covered should you require a replacement pair.